Prime USA Homes LLC
(Last Updated: April 5, 2026)
Prime USA Homes LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primeusahomes.com, use our AI leasing services (Samara), book a demo, submit an onboarding form, or otherwise interact with us (collectively, the “Services”). Please read this policy carefully. By using our Services, you consent to the practices described herein.
We may collect:
Personal information such as name, email address, phone number, and property portfolio details provided through forms or onboarding.
Usage data, including IP address, browser type, and interaction with our website.
Information related to tenant calls, maintenance requests, and AI interactions when you use our services.
Any data you upload for AI training (listings, FAQs, policies).
We do not collect sensitive personal information unless voluntarily provided.
We use your information to:
Provide, operate, and improve our AI leasing and property management services.
Send service-related communications, including SMS summaries of tenant calls, booking confirmations, and maintenance updates. (We offer an SMS/text message program to provide important updates, tenant call summaries, maintenance alerts, booking confirmations, and other service-related notifications. Message frequency: You may receive up to 4-8 messages per week/month. How to opt-in: Users can opt-in by providing their mobile phone number on our website forms, onboarding process, or by replying “YES” or “JOIN” to an initial text message. Opt-in consent is obtained explicitly and is not required to use our core Services. By opting in, you agree to receive these messages.)
Deliver marketing messages about special offers, discounts, and service updates (only with your consent).
Respond to inquiries, process demo requests, and provide customer support.
Comply with legal obligations and protect our rights.
We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
We may share your information with trusted service providers who assist us in operating our website and services (e.g., hosting providers, communication platforms), as required by law, or in connection with a business transfer. We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
You may:
Access, correct, or delete your personal information by contacting us.
Opt out of marketing communications (including SMS) at any time by replying “STOP” to our messages or emailing us.
Withdraw consent where applicable.
To exercise these rights, contact us using the details below. We will respond within a reasonable time.
Our Services are not directed to children under 18. We do not knowingly collect data from children.
If you are located outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to this transfer.
We may update this Privacy Policy periodically. We will post the revised version on our website with an updated “Last Updated” date. Continued use after changes constitutes acceptance.
If you have questions about this Privacy Policy or our data practices, please contact us: Prime USA Homes LLC Email: [email protected] Phone: +12016270201 Website: https://primeusahomes.com
Prime USA Homes LLC